PRIVACY POLICY

​About us

 

New Citizen Project is the trading name of Orbell & Company Limited, a private limited company registered in England and Wales, with Registered Company Number 06496027 and registered address 112 Hoppers Road, London N21 3LH

 

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About you

 

You are a person or who has done one or more of the following:

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• used our website, which is currently at www.newcitizenproject.com

• subscribed to our mailing list.

• completed an online or paper feedback form.

• contacted us via email, via the contact form on our website or otherwise.

• interacted with us on social media, either directly or indirectly.

• contracted our services as a consultancy.

• attended one of our events.

• responded to an open call out for participants in one of our processes.

 

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This privacy policy doesn’t cover personal data we may hold about you as a result of you being an employee, trustee, supplier or freelance/sole trader with whom we work or we are discussing working with.

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The information we may hold about you

 

Information we hold about you might include:

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• information you provide us in an online or paper form (for example, your name and contact details, postcode, age, feedback about our work).

• details of tickets you have requested from us and/or your attendance at our events.

• communications with us (for example, using the contact form on our website, by email, or notes of phone calls).

• information about your purchases, event attendance and interactions with our communications – including the information available through the services we use to do this, currently Mailchimp, TicketTailor, Wix and PayPal.

• information you send to us by email, via the contact form on our website or otherwise (eg your CV, information about your work).

• information you provide via a registration form for any of our events, workshops or other participatory activities, e.g. name, contact details, sex, disability or ethnicity information (asked for on a voluntary basis)

• your publicly available social media activity or analytics on you provided by social media platforms e.g. X handle, posts and location.

 

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How we use information about you

 

We collect and hold information about you so we can:

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• personalise your experience of our website and/or communications you receive from us.

• record who has worked with us, so that we can tell them about future events or projects which may be relevant to them.

• record who has applied to join one of our participatory processes to ensure we are as inclusive as possible and reach specific people.

• manage our organisation effectively and continually improve what we do.

• develop our relationship with you as someone who may want to collaborate or work with us.

• inform future programming of events, workshops and other activities run by the company.

• encourage bookings for our events according to what marketing communications you have agreed to.

• to communicate with you about ourselves, our work, future work, other things that we think you might find interesting, and opportunities to support us (with your consent).

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Although sometimes we will tell you about work from others, we won’t pass information we hold about you to them – unless you explicitly give us your permission.

 

Any feedback you give us we may use in public communications. But we won’t do so in such a way that people would know it was from you – unless we get your permission.

 

We may share information about you with other organisations who help us deliver services to you but this will always be under the same conditions as we are bound by under this privacy policy.

 

We may share information about you with law enforcement agencies or other organisations or individuals if we are obliged to by law.

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Use of anonymised data

 

We will not share anything which identifies you personally.

 

We use a third party provider, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns, for example, what you look at or access, traffic data, location data, weblogs and other communication data, information about your computer, including – where your browser provides this – your IP address, operating system and browser type. This information is anonymised, and we will make no attempt to find out the identities of those visiting our website.

 

We use a third party provider, Wix, to deliver our e-newsletters. Through Wix we gather statistics around email opening and clicks which are not personally identifiable.

 

 

Marketing

 

We would like to communicate with you about ourselves, our work, future projects, other stuff that we think you might find interesting and opportunities to support our work or join one of our projects.

 

We will only do this if you explicitly give us permission to do this. For example, we won’t add you to our mailing list if you contact us through the contact form but do not agree to be added.

 

You have the right to opt out at any time from us contacting you for marketing purposes. If you no longer want to be contacted for marketing purposes send us an email hello@newcitizenproject.com or click ‘unsubscribe’ within the email we have sent you.

 

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Storage and retention

 

We will only store your information in services within the EEA, or in services signed up to the EU-US Privacy Shield.

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We will keep your information for as long as is required for us to provide you with the service you have requested from us. Where your information is no longer required, we will ensure it is disposed of in a secure manner.

 

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Contacting us, access to your information and right of correction

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1. You have the right to withdraw consent at any time, where relevant.

2. You have the right to request a copy of the information that we hold about you.

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If you would like a copy of some or all of the information we hold about you – or otherwise want to contact us, please email hello@newcitizenproject.com or write to us at the address above. We want to make sure that the information we hold about you is accurate and up to date. 
 

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Cookies

 

Cookies are text files placed on your computer by a website to collect standard internet log information and information about the behaviour of visitors that visit a website.

 

For further information on cookies, visit www.aboutcookies.org or www.allaboutcookies.org

 

We will use the information we collect as a result of you accepting a cookie from our site to track your use of the website and to compile reports on the use of the website by all visitors.

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You can set up your browser not to accept cookies, and the websites above tell you how to remove cookies from your browser. In a few cases, some features of our website may not function fully as a result.
 

 

Other websites

 

From time to time, in our email communications, blogs and newsletters, we share links to other websites. If you follow links to other websites, you should read their privacy policies to see how they use information about you.

 

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Changes

 

We keep our privacy policy under regular review and will place any updates on this website. This privacy policy was last updated in September 2024.

 

Things that could change in the future without us coming back to you to get your agreement or permission again:

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• we could move our website to a different address.

• we could change the services we use to sell tickets or do mailings.

 

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Contact

 

This privacy policy was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of New Citizen Project’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

 

If you have any questions about this Policy or feedback on this Policy, or would like to exercise your rights with respect to your personal information, please contact us via hello@newcitizenproject.com or write to New Citizen Project, ℅ Better Space, 127 Farringdon Road, London EC1R 3DA. 

 

Last updated: September 2024